If you are unsatisfied with your product you have a 14-day regret period after you have received the goods. You have the right as a costumer to open the packaging without charge to make sure that the product fits. The deadline applies to everything except underwear and perfumes that have broken packaging/plastic removed/our seal removed.
Naturally, the right of withdrawal does not apply if the product has been used. The item must be returned in its original condition. When we receive the item and establish that it is not damaged, we will refund within 30 days, the amount you paid, and any occurring fees if the entire order is returned.
NOTE! It normally takes about 1-2 weeks from the time you sent your return to us before you receive any refund. In certain cases, it can take up to 30 days for a refund to be completed, which is the maximum time according to Swedish law.
Please don't hesitate to email us if you would like to know further details